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FAQ’s

Below are some Frequently Asked Questions about the Hibiscus Retreat we hope these will answer your questions if not please contact us.

As you are probably on the website while reading this, you will find that the easiest way to book is online.

Click ‘Book online’ on each property details page to take you to the secure online booking form.

This will take you through the different stages, including taking your payment.

Hibiscus Retreat is an adult only destination, we are happy to accept people from 16 years upwards

Most commonly throughout our cottages, properties ‘changeover’ or start days tend to be a Friday, although sometimes this could be a Friday or Sunday. When viewing a booking calendar page or a property description page it will state what days are free to book.

A few days before your arrival we will contact you via WhatsApp or email and you will be given the location which can be used for directions to our property via google or WhatsApp

We will greet you on your arrival

We have a secure carpark with electric gates for all guests

Hibiscus Retreat do not accept pets in the cottages

It is our policy as a company not to take bookings for single sex parties, hen parties/stag nights, however parties of golfers/groups of ladies after a chill out weekend etc. are occasionally accepted, please explain your requirements to us and we will be happy to discuss this with the owner.

Parties of younger people will also need to be checked with us prior to accepting any booking. On occasion the owner will request a security deposit to secure the booking; this is normally required in cash on arrival at the property and will be returned in full at the end of the stay providing the property is left undamaged.

Your check in time is after 14.00

Your check out time is no later than 11.00

We can be flexible where possible and prearranged times can be agreed

All rentals are a complete cottage not shared with anyone else, each cottage has a private courtyard and use of a communal sun terrace and salt water pool

Each cottage and the sun terrace has free wifi coverage

All rentals come complete with bed linen and towels

We have a no smoking policy in all properties, however smoking outside in your private courtyard is permitted

It is recommended that you have a car for your visit.

The nearest supermarket is 3 km from the property, with various supermarkets in town

The nearest town is Cehegin which is 3 km